Month: May 2019

  • Process of a New Work Order

    How many times has your computer not been working properly and you call for help from a friend named Jason. Jason comes over, spends a couple of hours working on it and leaves saying that it’s been fixed. When he leaves you go and check on the computer and it seems to be working much…

  • Cleaning a Virus and Tools

    I helped a retired veteran clean a virus from his computer. The work order proved interesting because completing the repair required a multi-step process to remove the virus and put the PC back online. My preliminary testing proved to me that there was more going on than just a simple problem like a disconnected cable.…