I helped a retired veteran clean a virus from his computer. The work order proved interesting because completing the repair required a multi-step process to remove the virus and put the PC back online.
My preliminary testing proved to me that there was more going on than just a simple problem like a disconnected cable. The next step, running a virus scan, proved successful. One of the thumb drive virus scan tools I carry with me discovered and removed one virus. Removing the virus, however, did not fix the damage caused. The computer still could not connect online.
I downloaded fresh network drivers and attempted to install them, but received an error that various Windows services were unavailable or disabled. I tracked down what was necessary re-enable these services then I was able to successfully install fresh drivers and connect to the Internet.
If this sounds familiar, inability to connect the Internet, strange errors, or messages saying that Windows services are disabled. Email me at eric at ericbrake dot ws I would be happy to help you. Hire me directly and don’t pay a premium to a service company!