Process of a New Work Order

blank work orders and notes

How many times has your computer not been working properly and you call for help from a friend named Jason. Jason comes over, spends a couple of hours working on it and leaves saying that it’s been fixed. When he leaves you go and check on the computer and it seems to be working much better. Even though this arrangement will work many times, I think there is a better way. If you are paying money for a service the customer deserves a detailed explanation of the work completed.

In the attached photo the work orders on the left has space to write a description of the problem and below that space for a description of the resolution. The most satisfying work orders I do are ones where there is a defined problem and when I leave there is a defined resolution that fixes the issue. A vague description such as “The computer is running slowly” can have many causes but when I leave it is my goal to find the specific problem and write that clearly on the work order. On the right of the photo is a page of my notes from a past work order. I write notes minute by minute as events happen, so that I can explain what I did and when.

I would also like to say that all of the work I do is guaranteed. That means the customer never pays if I am unable to fix the described problem while I am on site. If the same issue returns within 30 days after I leave I’ll come back at no charge.

Cleaning a Virus and Tools

I helped a retired veteran clean a virus from his computer. The work order proved interesting because completing the repair required a multi-step process to remove the virus and put the PC back online.

My preliminary testing proved to me that there was more going on than just a simple problem like a disconnected cable. The next step, running a virus scan, proved successful. One of the thumb drive virus scan tools I carry with me discovered and removed one virus. Removing the virus, however, did not fix the damage caused. The computer still could not connect online.

I downloaded fresh network drivers and attempted to install them, but received an error that various Windows services were unavailable or disabled. I tracked down what was necessary re-enable these services then I was able to successfully install fresh drivers and connect to the Internet.

If this sounds familiar, inability to connect the Internet, strange errors, or messages saying that Windows services are disabled. Email me at eric at ericbrake dot ws I would be happy to help you. Hire me directly and don’t pay a premium to a service company!

Class “A”

Photo of work completed on a PC refresh

On this work order it was the first time that the Lead technician had received a compliment that our cable management photos were “Class A”.

Samhung

Samsung printer
Samsung — Hung up with no connection

Helped a sweet lady connect her printer to her iPad. She had the printer installed for a year, but was unable to use it. All that was required was to correctly configure Wifi on the printer then do a test print from the lady’s iPad.

Okidata Picked up

Got paid to pickup an Okidata printer and haul it away. Removed the toner and turned it in for cashback rewards. Excellent!

Fishing

Project at my home to add a new network drop.

fishing for ethernet
Fishing for Ethernet

Introducing…

Finally took the chance to separate my personal blog from my technician work. I am Network+ and Cisco CCNA certified and have long experience creating websites from 2000 (WordPress since 2009).

I began working as a technician in 2017. I want to make this my new career.

I can help you with troubleshooting Internet connection problems, PC/printer installation, and low-voltage ethernet wiring problems. Looking forward to speaking with you!

Eric Brake
eric at ericbrake dot ws